Social Media Club San Diego (SMCSD) will be celebrating the book launch of San Diego’s own Becky Carroll and her new book, “The Hidden Power of Customers” at the US Grant Hotel in downtown San Diego this Saturday, July 30th from 11am to 2pm.

The Grant Grill will provide attendees a complimentary celebratory Tropical Mimosa as well as tray passed bites of their signature Grant Grill Pancake, and happy hour pricing on the Lounge menu! Even better, Social Media Club San Diego has arranged free valet parking for guests. Be sure to check in with the event greeter when leaving to receive validation.

Signed copies of the books will be available at the event!

This event helps to support the SMCSD and is priced at $10 to attend, and add $20 for a signed book! (Retail price is $24.95). The first 5 new Pro Members that sign up will receive a signed copy of Becky Carroll’s book and free admission to all of SMCSD’s events for the rest of the year!

About the Book:

Becky reveals the four keys to creating a successful customer strategy through the ROCK acronym:

• Relevant marketing: Ensure that your marketing strategy is relevant to your customers.
• Orchestrated customer experience: Engage your customers with a planned experience.
• Customer-focused culture: Make your customer satisfaction a part of your company DNA.
• Killer customer service: Take customer service to the next level and the foundation of the customer experience.